RONNIE COLES – IT Service Management Professional ITIL® Service Manager and DevOps Institute Agile Service Manager® certified, ITSM Professional appointed to the GDS DOS 5 framework with an extensive track record of delivering complex and challenging programmes, projects, and service improvement assignments. Most recently supporting UK digital transformation within Central Government using several standards, frameworks and methodologies including AgileSM, Scrum, ISO 20000 and ITIL.